3123 Nutrisystem Consumer Reviews and Complaints
Hi David, We sincerely apologize for your experience. Thank you for writing this review. Just a little more weight to lose so I ordered again for 2 months. The first morning I grabbed my cup of coffee and sat down to a tiny little Nutrisystem muffin and a glass of fusion energy juice. We are sorry that you had such a poor experience with us. Does Nutrisystem work for everyone?
I ordered off the Lite menu or A La Carte. The hardest part was avoiding the chips and dip at the Mexican restaurant. This usually resulted in me actually sitting on my hands.
Yes the struggle was real here. The second week was easier. I finally set a goal to lose 30 lbs. I really wanted to get into a new Easter outfit. I was still buying Nutrisystem by the week from Walmart. Does Nutrisystem from Walmart or Costco work? It sure did for me. I looked forward to my next meal.
I got hungry between meals sometimes. This is when I would snack on foods such as almonds, kale chips or nonfat yogurts. I purchased some Nutrisystem shakes to use between meals also. They are delicious and will knock out the hungry feelings or cravings.
I only lost 2 lbs the second week but it was still a loss. By the third week, I noticed my health was improving. I no longer suffered from heartburn and acid reflux. I felt good and best of all I was losing weight. By now, I knew this was the diet for me and was ready to keep going. I decided to give in and purchase through Nutrisystem. While I was online ordering I chatted with a representative about my plan options and payment concerns. She was very informative as she helped me make my first purchase.
Once I became a member, there were tools on the website that helped me achieve my goal. I entered my height and weight, how many pounds I wanted to lose and it set a calorie goal for me. I needed calories a day to achieve my desired weight loss goal of 30 lbs. I was able to choose days worth of food from the menu. A couple days later a large box showed up at my door. I stocked my pantry and the journey continued. After one month the whole diet thing was easier as I was no longer craving foods like before.
The cravings were not completely gone but walking away from a piece of cake or pizza was no longer a challenge. I had my own Nutrisystem goodies such as chocolate, pizza, potatoes, muffins and more. I stepped on the scales and smiled as I had lost a total of 11 lbs in one month.
This earned me a Nutribear. Nutrisystem will award a new bear for every 10 lbs. New eating habits were not my only struggle. To accomplish success, this required me to give up food and wine outings with friends. I turned down invites as this would lead to binge eating and they would not understand. One day while exercising and listening to music, I began to get emotional and felt alone.
I felt like everyone had abandoned me. I was even snubbed by some of my overweight friends and family. Some of the people I work with picked on me. I would just toss it in the trash and carry on with my day. They can be judgmental as well. Calling someone too skinny can be just as painful as calling someone fat. However, my husband and daughter were my biggest fans on this journey. My husband continued complementing me on how good I look and how proud he is of me.
He never complained that we did not go out to eat as much as we used to or that I no longer cooked meals. He pushed me to exercise and eat healthy. It was definitely an emotional rollercoaster at times.
At the same time, reading other people's testimonies and reviews of the Nutrisystem diet was encouraging and inspiring, too. My size twelves were getting too big. Though I was actually enjoying wearing them loose, I knew at this rate I would need some new clothes.
Grabbing a few pairs of jeans in a size 10, and one in a size 8 just for fun, I dashed into the dressing room. They were a little snug but I was still a comfortable ten. However, I did buy a pair of yoga pants to walk in. When I got home, I put on those jeans I had in my closet and took my first ever mirror selfie.
I was half way to my goal and I now had the confidence that I would reach it. By week ten, I was still enjoying all the food and health benefits of Nutrisystem. I still had 10lbs to lose to reach my goal but I started getting discouraged. My weight loss had slowed down. I even gained a pound. Due to financial struggles, I was afraid I would have to cut back on my Nutrisystem food orders. I was averaging a 1 to 2 lbs weight loss and that was a healthy normal. I decided to measure instead of weigh.
Then there was still the money issue. There were other saving options out there as well, like a Nutrisystem promo code for existing customers. By the 3rd month, I had lost even more weight and people were starting to notice. I was getting a lot of compliments. I bagged up the clothes and donated them to the local Good Will.
The weight loss is real to me now. Let me give you some brief Nutrisystem food reviews. Every month I would log onto my Nutrisystem account. From the menu options, I would pick 28 foods of my choice for each of the four meals which included breakfast, lunch, dinner and dessert. The choices were easy as I loved almost everything they offer.
The plan I chose, which is the Core plan, only includes the shelf foods instead of the frozen varieties. I got to have delicious foods such as doughnuts, pancakes, chocolate muffins, pizza, hamburger, chicken and even cake and brownies.
With all the choices, it never gets boring. The meats in the shelf items are conveniently packed in a vacuum sealed wrap but were tender and taste like they are right out of the deli.
With so many varieties, I ate something different each day of the week. It was just perfectly pre-portioned meals to keep me on a healthy track. The food contains no trans fats, and it's low in sodium. And the carbs it contains are of low glycemic index.
This is why Nutrisystem food prevents fatique, reduces your appetite, keeps you fuller and energized for longer. It's safe for diabetics, too.
As you will probably read in other Nutrisystem weight loss reviews, the taste is not the only thing great about Nutrisystem foods. Each meal is individually wrapped with cooking instructions which made it easy to toss in my purse and go to work. Some of the meals are easy enough to eat while in the car. When I hear people talk about that pound cake they made the other night or watching those Tasty videos on Facebook, I am not fazed.
I stopped going to buffets and doughnut shops. I do not have the appetite for those places any longer. People have asked me how do I stick to the diet during holidays or when family decides to go out to eat.
But I can say I now have control. I allowed myself to enjoy all the foods that were offered. However, since being on Nutrisystem, I have a pretty good idea on the right foods to stay clear of, and how big of portions I should have. I even enjoyed some bacon, a piece of cheese cake and a peep. The day after that Easter, I was nervous about stepping on the scales.
A few weeks later, I had a birthday and, well, you know how that goes. I ate cake but just a small piece. It was somewhat of a struggle, but again, I have learned to eat small portions. The biggest struggle was everyone trying to get me to eat more. People think that since you lost a few pounds, you can go back to eating the way you used too.
Then there was a trip to the beach. I snacked on lots of fruit and veggies. I felt good about myself. The weight loss slowed down. Sixteen weeks had passed. It had been a fun journey. My weight loss had slowed down to losing an average on one pound a week.
It was better than a gain. I wished to lose more. I called and talked to a Nutrisystem counselor. I was eating every three hours. It seems like a lot of food but the snacks are tiny. Small amounts of healthy foods. My weight loss stalled for a couple weeks. I was warned this could happen but I was still a little discouraged. I called a Nutrisystem counselor again. They are always so helpful. They suggested I change things up a bit.
The also advised me to eat more. I was also advised to make sure I drink enough water. My weight loss took off again and the pounds started dropping again.
Who knew that more is sometimes less? The hardest thing for me to give up when I started Nutrisystem was bacon. I would eat five or six pieces without even thinking about it. I am actually allowed two slices of bacon a day as a power fuel on the Nutrisystem plan but I chose to stay completely away from it. For me to eat bacon would be like giving an alcoholic a sip of wine. I also missed sitting down to a shared meal with my husband, but that has gotten better as he is fine with just a salad while I enjoy a healthy Nutrisystem pizza.
Which is awesome by the way. I continued enjoying the Nutrisystem foods and never got tired of them. I found ways to apply my vegetables to my meals in creative ways such as adding spinach or olives to my Nutrisystem pizza or adding spaghetti squash to my Nutrisystem meatballs. The options are never ending. Does Nutrisystem weekends off work? Yes, it does work. With this plan, I picked 20 days of meals instead of 28 which left me to defend for myself two days a week.
To transition off of Nutrisystem, I needed to learn to apply my own foods to my diet that are equivalent to Nutrisystem meals. It took seven months for me to reach my goal. I am so excited. I am convinced that Nutrisystem is more than a cute commercial. It really does work!
It took a lot of dedication, determination and discipline to get where I am. It helps when you have support. Again, my husband has been my biggest support.
I have had a lot of positive effects from my weight loss so far. Instead she was surprised at my over all health. The most important thing for me is that it is working. On the road to lose 80 lbs. I've lost 28 after only 6 weeks. The food is not fine dining but it is good enough and with enough variety to not be boring. Some of the food is quite tasty and others only rate around good but, for me, that is not the point.
The point is that now most of the time I am not hungry and I am losing weight without having to make major alterations to my life.
Surely, there are times when I just want to get a pizza delivered and munch out but Nutrisystem provides ways to deal with that. I'm not going to blow smoke, some self-control will be required. The few times I have some real cravings, I just pull up the weight chart and see that nice downward trend of weight and remind myself why I am doing this.
The quick start program, for me, was the most difficult portion to get through but it surely did as it described. My weight loss started quickly and tapered a bit, as expected, once I got on the regular weekly plan. I am still losing around 3 to 4 lbs a week which might be a little atypical but I'm not complaining. This meal plan was exactly what I needed. Previously I ate healthy but I just ate too much. Comparing then to now, I realized I was eating roughly double what I should have been.
So not only has this plan allowed me to lose weight but it has provided me with an idea of what meal sizes should be if I ever decide to stop with Nutrisystem. I personally think the frozen meals are a very good add-on as they provide more variety and tend to be a bit more tasty and satisfying. I really do appreciate that this program exists. I just turned 50 not too long ago and was starting to have more concerns about my weight which has always been above 'normal'.
Nutrisystem not only seems to be dealing with my weight but it also helped me ease my mind about my future health. I'm also a workaholic which means that previous diets I tried had, what I feel was, a significant impact on my lifestyle. Which is probably the main reason they all failed.
Nutrisystem is very simple. Take their base plan, modify the meal times to fit your current schedule, keep the intervals between meals roughly the same, and in no time it just becomes part of your day. The food for the most part is portable as well which is rather convenient. Again, Thank You for providing this product.
Before I was skeptical about ever seeing what I consider a healthy weight but this product and changed that skepticism into hope and has provided exactly what the proverbial doctor ordered. Plastic found in a dinner entree. It was very nice to see! I can't remember when this happened, maybe weeks ago.
I thought the response took longer than it should have. Really tho', I've had great customer service every time I needed them.
Wait times when phoning are awful. I am very happy with the 30 pounds that I have lost. I love your food and do not want to totally stop my program. I am working with adjusting to everyday food lifestyle.
But yet, I do not want to give up my program. I believe this will keep me on track with keeping my weight under control.
Thank you for my delays in my order. I tried Nutrisystem and found out I am allergic. I tried returning the items as they indicated there was a full refund policy, and they told me I couldn't. I called over seven times during the next 30 days and they were not cooperative or helpful at all.
I got transferred around many times, and never had any help at all. I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order. I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it!
I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there! We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon. I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal.
I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program! For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of.
He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues.
We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks.
Then you keep trying different food thinking something will be edible. I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions. This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program.
Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland. Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try. In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review.
I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others.
I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center.
It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience.
I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced.
When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy.
I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay. The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon.
I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.
We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help!
I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood.
Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end.
I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.
We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate.
Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate.